Different membership arrangements
The Standard Casting Membership, monthly 12-month guarantee, and one-time 30-day guarantee have different billing arrangements. Refund conditions should be read in the agreement for the plan you selected.
Verified placement and billing
For the 12-Month Casting Guarantee, a verified qualifying placement ends future monthly charges. At the maximum agreed term, billing must not continue beyond the guarantee period. Provider cancellation status and payment records remain available for review.
If a deadline is reached
An unfulfilled guarantee reaching its deadline is flagged for review under the signed terms. Reaching a deadline does not itself establish a refund amount or confirm eligibility; those conditions must be defined in the approved agreement.
Making a request
Members can record a refund request in their member portal and review related account records. The final policy must specify the refundable amount, evidence, processing deadlines, and dispute process. Those conditions are awaiting approval; this page is not the final refund policy.
Have a question?
The support team can help with your account and the next steps.